Outbound cold call

Making telephone calls to a list of current or potential customers (this latter also known as cold calling)
Proposing products or services and describing their quality and benefits in a detailed and persuasive manner
Generating leads and appointments for the sales team
Cross-selling and upselling
Recording outcome of calls on computer
Meanwhile, the duties of an inbound telemarketing operator include:

Answering phone calls from customers
Providing information and technical support regarding products and services, while progressing the call towards pre-defined promotional or commercial outcomes
Managing customer contacts using CRM applications
Recording outcomes of call on computer

Call Type

Skills Required

Details