Inside Sales Representative

Sales Skills:

Quickly build rapport over the phone with a friendly and disarming conversational voice
Display confidence in our company and process, being able to project that confidence over the phone.
Control and direct the conversation to gather necessary information.
Curious- wants to know as much as possible about the situation to put us in the best position to acquire the property.
Persistent - doesn’t give up, wants to make someone out of everything, doesn’t let things die.
Self Motivated - has a burning desire to succeed. This desire typically allows for those who will own their position and not need prompting to find things to do.

Technical Skills:

Pick up CRM quickly
Strong understanding of Google Calendar, Drive, and Email
General ability to understand technology and utilize it effectively, quickly
Multi-Task (Must be able to answer the phone while managing the CRM)
Organized and task oriented
Purpose:

The purpose of this role is to manage all of our leads (incoming and outbound) to ensure that each one is given the best chance to be monetized. Remember, this position is one of the first points of contact with our team. We must be professional, polite, and convince them that we can provide a solution for their need, whatever that may be.To maximize the lead potential, this position is designed to:

Back up live answer of the intake specialist by answering all incoming calls live.
Rapidly responds to online lead sources (FB messages & comments, SEO, FB, PPC)
Call on all leads within CRM (both old and new)
Documenting any and all interactions within the company CRM and calendar’s for team communication.
Create a warm hand off for the AM to connect with viable leads.
Conduct after appointment follow up calls which include a customer survey
Find and create new opportunities (leads) for the business
This position must understand the sales end of our business intimately so our processes and potential solutions can be connected to the needs of the customer (Buy, Refer, Advise). This position is important and designed to put our company ahead of the pack. The more information we are able to gather related to their story (motivation, timeline, specifics of home, condition of home, pricing), and the better it is documented, the better the chance the AM will be able to secure the contract during their phase. Lastly, this position needs to identify and recognize motivation of sellers so that we can beat our competition with speed and credibility. Scheduling appointments, especially those with above average motivation, quickly, allows us to prevent competitive situations.

Tasks & Priority:

Whenever interacting with a potential customer, the goal is to uncover motivation and details related to property (get their story) by using strong probing questions from script and active listening. We must overcome objections and ultimately schedule appointments for the Acquisition Managers to visually inspect and make offers on. To put ourselves in the best position, we must provide a smooth transition to the AM; this position will set proper expectations so the person they are scheduling an appointment with will know what to expect from the AM.

Please always work on this priority scale,If something comes up that has a higher priority than what you are currently working on (new lead for example), stop what you are doing to address that task. The only time you would not drop what you are doing is if you were in the middle of a conversation with a lead. In this case, do not rush to finish the conversation. Continue along, get as much information as you can, try to schedule an appointment if they are interested in selling, and log the notes (log notes before moving onto next activity, even if it is a call). Then move onto the higher priority task.

Lead Flow Process & Scripts (Priorities 1-5)

Answer all calls live when Intake is on the line or out of the office (backup).
Document all notes before moving to a new task or call.
Call all online lead submissions as quickly as possible (coordinate with Intake)
PPC, SEO, Facebook
Manage FB chats with potentially interested sellers (Betters FB)
Manage AM calendars to ensure proper scheduling
Coordinate and communicate with the Acquisition team for leads that may be urgent or requiring quick action.
Update and manage CRM
Full and detailed documentation of all interactions and attempts
Ensure all relevant property information is updated (Including rental rates from Zillow & Rentometer)
Ensure Campaign is filled out for each lead
Follow Ups for any leads that require it
FU on leads we have been unable to connect with or didn’t schedule appt (but still viable)
7 separate attempts (by day)
Customer Surveys (Day after appointment) - these are designed to get more information and open the door for a potential close.
Customer Survey Link
Set a 4 week FU on any appointments. If they haven’t signed, try to reset the lead or retest motivation. If leads are reset, 5% commission from AM will be received by LM(FS).
Cold Calling
TLO, D4$, Old database leads, Craigslist, Zillow, Rebo Gateway, MLS, HUD
Job Types: Full-time, Part-time, Contract

Salary: $10.00 to $15.00 /hour

Call Type

Skills Required

Details