philip
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Our company is a growing home appliance retailer that is looking for a switched on , reliable customer service agent that can join our team . Our markets are Australia and New Zealand with expansion into other countries.
The Role:
Handle incoming customer support (phone calls, livechat, crm emails) covering sales related inquires , customer product troubleshooting, warranty claims.
You should be able to understand technical troubleshooting, have good phone manner and make the customer feel looked after.
Followup on outstanding cases, work in team environment where cases need further information or need to be escalated.
A secondary role when incoming phone/livechat /cases are up to date is to conduct marketing activities in selected countries, build on knowledgebase systems, blog entries, social media, and general online marketing activities.
You will be the first point of contact for all incoming customers so need to work well under pressure, be quick thinking in resolving customer problems.
Days required: Monday to Friday ongoing full time
Hours: Start time must be 9.00am Australian Eastern Time
Hours/week 20-40 hrs as agreed
What ever the agreed hours, reliability to stick to those hours is very important.
You need to have reliable internet (preferably with some battery backup in case of power failures) , be contactable at all times, have a very good knowledge about case management systems, familar with using livechat software, have a clear english speaking voice, understand how to use /add to knowledgebase systems
The position is long term.
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