Customer Service Representative

Customer Service Representative

Company : Achieve Test Prep

As our slogan states (Less time. Less money. Same Degree.),
Achieve Test Prep helps students achieve their goals in less time and for less money than standard methods for earning a degree by taking advantage of credit by examination.
Achieve Test Prep is growing and expanding into new markets and products.
Achieve Test Prep has been voted among the Top 100 Companies for work from home jobs by a popular US based site. You can learn more by visiting our website : www.achievetestprep.com

Achieve Test Prep is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Vacant position : Customer Service Representative

Number of vacancies : 1

Location : REMOTE POSITION for someone located OUTSIDE OF THE USA

Description :

We are constantly seeking for highly qualified Customer Service Representatives to be part of an energetic and positive team of committed professionals dedicated to assisting students. Employees are expected to provide a high level of Customer Service in an online environment and positively represent the Achieve Test Prep brand.

Main responsibilities :

• Taking inbound calls from customers with questions about their progress towards achieving their degree or navigating our systems
• Making outbound calls to customers to address any and all of their customer service needs
• Giving advice to customers for which classes to take, and how to be successful in their studies
• Looking for ways to improve processes, procedures, customer service and efficiency
• Additional projects or responsibilities as designated by business needs

Hierarchical Level : Entry-Level position

Minimum required education : High School Diploma (Graduate)

Languages : ENGLISH – ADVANCED LEVEL BOTH WRITTEN AND VERBAL

Minimal experience : 1 year

Work Day : Part-time or Full-time

Employment type : Permanent job

Schedule : Flexible work arrangements available within our business hours : 8 am – 9 pm ET Mon – Sat

Please note ONLY APPLICANTS WILLING TO WORK SATURDAYS DURING MENTIONED EASTERN TIME HOURS NEED APPLY

Applicants who feel they could be a good match should send their English resume and a cover letter explaining why they believe they would be a good match for the job and outlining days and times they would be available as well as USD rate expectation per hour and earliest starting date they would be able to accommodate.

Achieve Test Prep communicates frequently through email ; please make sure to check your email regularly, including your Spam folder.

Call Type

Skills Required

Details