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CuraCall, a leader in the call center industry, providing Customer Service and After Hours Support to the Home Health Industry.
We are currently recruiting for front line customer experience agents to process inbound calls in one of our many fast-growing call centers across the U.S. No prior customer service or healthcare experience is necessary, we will train the right person; however, we do look for energetic, customer centric, detail-oriented individuals who fit in well with our strong company culture and values. Various shift options around the clock, PT / FT available along with competitive benefits and paid time-off; are just some of the things you can expect as an employee at CuraCall.
Essential Duties & Responsibilities:
Answer urgent and non-urgent phone calls using our computer-telephony integration- Provide information, document interactions, utilizing predefined scripts and templates and deliver message content back to clients.
Position Requirements:
- Ability to read, write, and comprehend the English language.
- Ability to speak clearly and project good voice tone
- Ability to accurately document and present information during phone interactions
- Ability to multitask while on the phone
- Ability to keep information confidential
- Needs to have basic knowledge of MS Word, Excel and PowerPoint
Schedules Currently Available:
Shifts vary based on a 12 hour schedule for 3-4 days per week.
When applying for this position, it is important to include a cover letter with your resume and your salary requirements.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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