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here is a sample of the script you will read
TIMESHARE EXIT SCRIPT
(MODIFIED FOR CLIENT bailout plan)
Hi, may I speak with Mr./Mrs. <
My Name is ________ and I’m calling with Global Timeshare Surveyors. Our records show that you own a timeshare property and might be interested in getting out of your timeshare contract. Do you still own your timeshare?
[MUST BE YES]
Have you been using your timeshare property recently? [YES OR NO ]
If no, I am so sorry you aren’t using it. Can you tell me why?
[ PUT REASON IN REMARKS SECTION ]
Mr./Mrs. <
[MUST BE YES]
That’s great! To see if we can help you and to make sure I have your correct information, can I confirm that your name is:
[CONFIRM FIRST NAME] [CONFIRM LAST NAME]
And may I take your email address in case we need to send you more details in writing?
[CAPTURE OR CONFIRM EMAIL]
And your resort property is <
[CAPTURE OR CONFIRM RESORT NAME]
If owner volunteers that he/she will not pay a fee for any reason then terminate call.
Mr./Mrs. <
[CAPTURE BALANCE]
When did you purchase your property?
CAPTURE PURCHASE DATE
And finally, it will help to know what your annual maintenance fees are. Can you tell me what your annual fees are?
[CAPTURE BALANCE]
Thank you for your time Mr./Mrs. <
[MUST BE YES]
Have a great day!
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