Dean
6 Feedback
P.L Communication
1. Receives calls (VOIP) from 8am-5pm WA Perth Time and transfers the calls to Dean thereafter.
2. Responding directly to Work Orders ie emails linked from info@powerlegends.com.au and can sort the bookings out recognising the difference between an email for Dean and one that’s an advertisement.
3. Answering the phones estimated 120 calls per week use call scripts.
4. Makes outbound calls approximately 120 per week consisting of
• Public Relations Calls
• Phone Database Calls
• Payment Collection Calls
• Other Calls
5. Books calendar our on daily basis Van 1/Van 2/Van 3
6. Booking jobs in and transfers calls to Dean or other staff if needed.
7. Follow up on quote calls where work has been quoted on.
8. Contact clients to see how well the job has gone and where they heard of us if not already known. (15-20 calls weekly)
9. Ask clients for referrals if they are happy with our work, if they like it tell someone about it!
10. Promotional calls to existing clients on Google calendar and data base plus the use of possible computer software for this.
11. Write up Go Backs and schedule them in calendar
12. Take notes on any complaints as they come in and email them to the manager.
13. Responding directly to Email Work Orders ie emails linked from info@powerlegends.com.au and can sort the bookings out recognising the difference between an email for Dean and one that’s an advertisement.
14. Write up job cards for staff to pick up to go to work
15. Collect statistics and email them to manager.
16. Notify manager if the statistics are unusual in patterns ie amount of calls changes drastically.
P.L Accounts Receivable
1. Receives payment of accounts Credit Card numbers from either staff or clients
2. Follows up other outstanding payments
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