I bring proven results: 98% customer satisfaction, 95% first-call resolution, and zero complaints on complex projects. What sets me apart is my dual experience as both a Virtual Assistant and Customer Support Representative Most importantly, I am invested in outcomes, not just tasks. You're not getting someone who will simply do the job—you're getting someone who will elevate it and make the entire operation better.
I'm a problem-solver who thrives on making things run smoothly. With 4+ years in customer-facing roles, I have learned that the best solutions come from truly listening and anticipating needs, I approach work with attention to detail and genuine care. I'm naturally curious, love learning new systems, and believe the best teams are built on trust and accountability. I'm motivated by making people's days better and helping operations run efficiently.
7 years on phone experience
7 years of off-phone experience
