First of all, I have been in the outbound industry for 20 years, that's a while now, and I get things done, on a first-call resolution. Especially when customer service agents properly address customers' needs the first time they call.
I have two kids a little girl and a little boy, we do a lot of activities as a family together, especially for their school.
20 years on phone experience
1 years of off-phone experience
