I bring 20+ years of experience in operations, customer service, sales, training, recruitment, and leadership. I’ve managed 10 teams with 150 employees across 3 locations and multiple remote retail operations. I’m skilled in outbound and inbound calling, KPI management, SOP improvement, coaching, problem-solving, and process optimization. I’m dependable, adaptable, proactive, and focused on taking ownership and delivering measurable results.
I’m a motivated and organized professional who enjoys taking on challenges and finding practical solutions. I work well independently and with teams, and I’m comfortable adapting to new tools, processes, and environments. I value professionalism, clear communication, and continuous learning. I take pride in being reliable, proactive, and someone clients can trust to get the job done.
20 years on phone experience
20 years of off-phone experience
