

My name is Lou-Ann Melo Glova. Worked in both Call Center Industry and Home Based Jobs for 10 Years. I am skilled in handling both inbound and outbound calls and been working as a Virtual Assistant specializing on financial assistant, data entry, transcription, phone support, email support and social media management. I've also learned the skill to manage my time for me to be able to meet certain goals.
I was an Inbound Sales Account Rep in VISION X, Inc., Makati City, Feb. 2009 – Oct. 2010. I handles telecom customer service and sales and ensures the customers inquiry are resolved/addressed and transition call into a sale. Also worked in a Publishing House Author Solutions in Cebu City as a Publishing Consultant, Mar 2011 – June 2013 in which I handles telecom customer service and sales, handles Email Tasks and Appointment Setter as well.
5 years on phone experience
2 years of off-phone experience