Overview
I Have gained enough knowledge based on my experience as call center agent for 10 years. My idea of quality customer service is being able to provide customers with friendly, professional service that not only solves their problems or answers their questions, but also leaves them feeling satisfied with the service they received.
I have experience in telemarketing, technical writing, sales and appointment settings with Cold Calling in Real Estate, Acquisition Manager in Real Estate, Roofing services, business consulting, POS loans, merchant photo service, pet food bank, health insurance, Life Insurance, credit fixing, water system and medical sales. I also have experienced sales accepting credit or debit card payment online over the phone, Solar Panel Campaign,
and Cleaning Services.
Hourly jobPerformance based job
7 years on phone experience
7 years of off-phone experience
Surveys
B 2 C Calling
B 2 B Calling
Upselling
Closing Sales
Managing Teams
4 months ago
Just pausing campaign not getting any results. May reopen after a month
Oct. 2024 to Nov. 2024
5 months ago
Not getting any leads
Sep. 2024 to Oct. 2024
5 years ago
Have not achieved my desired goal. Purpose of contract not satisfied
Nov. 2019 to Dec. 2019
reply
Hi Emmanuel, Thank you for the opportunity, How can I get appointment if we don't have leads, I already told you that I will generate leads first before taking calls because more leads more appointments.
5 years ago
Calls were made. She was punctual. Below average in results from those calls. Communication was appropriate and thorough.
Oct. 2019 to Oct. 2019
reply
Hi Shonda, Thank you for the opportunity, but its not my fault that the leads you are given to me are all voicemail. More leads more opportunity that we have appointments.
