Experienced and dedicated customer service professional with expertise in sales, and technical support. Proven team player with a positive demeanor and strong rapport-building skills. Committed to maintaining customer satisfaction and enhancing company success. Specializes in quality, efficiency, and process optimization Advance English, Customer service, Computer literacy, Communication skills, Time Management, Bilingual, Leadership, Software troubleshooting, Help Desk, Sales, Negotiation.
Sales in Electric Companies in Dallas Texas
Sales for Direct TV in Walmart Dallas TX
CCTV & Graphic Design Sales for my own startup Dallas TX
Home Adviser (leads department) 24-7 Intouch
Assurant (Insurance Claims) Alorica
• ecobee (technical support) Alorica
Handled Smart Thermostats Technical Support calls base on: Defective units, installations (this involve advance HVAC knowledge,) configurations, Wi-Fi Issues, warranty replacements
5 years on phone experience
5 years of off-phone experience
