Hi my name is John Paul Mangila you can call me Japs, I've been in the contact center industry for almost 9years. As a Customer Service Representative. I've to handle different accounts from satellite radio, cable, and financial services. As of now, I am a business development specialist for a Job board company that contacts the Lead for sales and asks for feedback on our services. We also do Brainstorming for the team for innovative ideas for the company process or any updates.
I've been in the Contact Center Industry for more than 9 years.
As a Customer Service Representative, i handle customers for their accounts, Assist with their billing, product info, loan, cash-out, retirement, online access, upselling products, and cancelation.
Also For Sales Representative and Business Development Specialist.
I Contacted leads for sales and asked for feedback from the
services. Brainstorms innovative ideas for the company's process.
Updating leads.
9 years on phone experience
9 years of off-phone experience
