Hi my name is Erickson Mateo. I'm 25 years old. I graduated as a Bachelor of Science in Information Technology.
I've worked as a Technical Support Representative for almost 2 years. We support customers that have a problem with their internet connection. And I got promoted as an SME or Subject Matter Expert who support the newbies and train them as well. I've also worked as a sales agent for 1 year for a life insurance. And as a Customer Service Representative for a Financial Account for 2 years where we handle Credit Cards and Bank Accounts and 5 years as an Appointment Setter
6 years on phone experience
6 years of off-phone experience
