AGENT PROFILE

Rosa Mae J.

Philippines | English
$9.80 / Hour
0
Hours Worked
0
Times Hired


Overview

I have been an AT&T Customer Service Specialist for 7yrs, and customer service is my expertise. I specialized in both Inbound and Outbound telemarketing, Prospecting, Sales Account Management, and appointment setting. I know that my 10 years of experience in the BPO industry will bring first-rate service to you, your company, and your business goals.

What I do with my previous job:
>Respond to customer queries about services, equipment, promotions, and billings.
>Take customer calls and complete service orders.
>Understand customer needs and recommend appropriate products and rate plans. >Develop innovative ways to sell products and services to customers.
>Handle customer requests for payments, activations, upgrades, and other services.
>Address and resolve customer concerns promptly.

Interested to work in

  • Hourly based jobs only.
  • Experience

    5 years on phone experience

    2 years of off-phone experience

    Skills

  • Surveys
  • B 2 C Calling
  • B 2 B Calling
  • Upselling
  • Closing Sales
  • Managing Teams
  • Feedback



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