AGENT PROFILE

Rafael M.

Philippines | English
$8.70 / Hour
1,542
Hours Worked
15
Times Hired
Odialer CertifiedMade 40 hours of calls using Odialer
The ProCompleted 960 hours of work


Overview

Hi. I'm Rafael Mateo. I'm 39 years old. I'm happily married and I have five kids. To be able to work from home has always been my dream, because I know that by doing this I'd be able to excel more in my career. This would eliminate stress from traffic, gives me more time for my family, and helps me earn more while I'm in the convenience of my own home. This status in life has honed me to become a committed performer.

I've worked as a Customer Service Representative, Technical Support, Quality Assurance Specialist, Subject Matter Expert, and also been working as a Virtual Assistant. These experiences, these skills that I've acquired over the last 16 years of me working in this industry has honed me to become a performer. I'm now more flexible in terms of time management and on handling different tasks. I believe that I'm equipped enough.. and If I need to learn new things, I'd be more than glad to be trained.

Interested to work in

  • Hourly based jobs only.
  • Experience

    17 years on phone experience

    7 years of off-phone experience

    Skills

  • Surveys
  • B 2 C Calling
  • B 2 B Calling
  • Upselling
  • Closing Sales
  • Managing Teams
  • Feedback

    2 years ago
    excellent

    stephen s.
    Jun. 2020 to Jun. 2020
    3 years ago
    thanks

    Julia K.
    Apr. 2019 to May. 2019
    3 years ago
    campaign finished

    Michael C.
    Oct. 2018 to Jan. 2019
    4 years ago
    Did a great job.

    Chessjr M.
    Mar. 2018 to Apr. 2018
    reply
    He's one of the best clients I've had.

    Rafael M.
    4 years ago
    I sought out Rafael for this campaign. He shows up on time, and works very hard each day. I would recommend Rafael for any business looking for a serious candidate.

    Beau E.
    Mar. 2018 to Apr. 2018
    reply
    He's the best. Looking forward to working with him again.

    Rafael M.
    4 years ago
    Rafael was one of the most productive reps that I had. He was extremely strict about the schedule and being on time. Very motivated rep. Rafael excelled during his time with us. I would recommend him to any business looking for a motivated phone rep.

    Beau E.
    Oct. 2017 to Feb. 2018
    reply
    He's one of the best clients I've ever had. Can't wait to work with him again.

    Rafael M.
    4 years ago
    Ray, did a great job but had some personal issues he had to tend to. We'll have him back one day..

    Steve M.
    Nov. 2017 to Dec. 2017
    reply
    One of the best clients I've had. I hope to work with him again really soon.

    Rafael M.
    4 years ago
    Contact ended

    Lee T.
    Oct. 2017 to Oct. 2017
    reply
    She's really nice and professional. I hope we can work again together.

    Rafael M.
    4 years ago
    Hard working agent!, will definitely rehire once the campaign resumes.

    peter u.
    Jul. 2017 to Oct. 2017
    reply
    I really love working with this client. He's awesome. He always think of what's best, not just for his business, but also for his agents.

    Rafael M.